resume website

user support such as how to configure Outlook's Reading Panel, resolving why the office printer doesn't work, setup of InTune on BYOD phones, resolving SharePoint access issues
user administration such as reorganizing groups and users to align with least privilege, adding a new user to Active Directory and ensure they sync properly in AzureAD
system administration such as extending Windows 2019 Server disk space, configuration of vCPUs in Azure Compute, message tracing in Exchange
network administration such as ensuring correct 802.1Q tagging, modifying firewall rules to align with changing vendor requirements, and resolve DHCP issues due to static IP conflicts (various vendors: HP/Cisco/Ubiquiti switches and APs, SonicWall/pfsense/Azure firewalls)

developed a SQL Server 2016 upgrade plan including risk assessment and budgeting, which presented multiple different solutions to address CapEx/OpEx concerns (such as a lift-and-shift to AzureSQL vs an on-prem upgrade)
developed Powershell and Python scripts to create managed VoIP infrastructure usage reports such a call record of a specific phone number user of a specific client (Python to interact with the infrastructure and Powershell to interact with the client’s M365 tenant)
developed a five year endpoint budget to standardize workstations/laptops/manufacturing terminals requiring consultation with department heads to determine requirements
increased network stability by upgrading the existing infrastructure without disruption of the organization's 23/7 manufacturing process involving both physical aspects (such as selection/installation/configuration of HPE Aruba 2930F switches) and logical aspects (such a redesign of the VLANs to align with best practices)

worked with VoIP engineer to manage Teams Direct Routing infrastructure for over fourty clients utilizing a YETI SBC hosted on Azure and VMware Vsphere performing tasks such as adding new phone numbers to a client’s M365 tenant and ensure successful routing by the YETI SBC to the client’s Yealink softphones
provided daily T1/T2 MSP support for clients such as walking a client through a QuickBooks database recovery, resolving a client’s remote connection to the hosted workstation due to VPN issues (requiring a VPN rebuild)
worked with cloud architect to manage hosted infrastructure (Windows Server 2022 and CentOS 9) to perform tasks such as increasing disk capacity, ensure updates were performed, and that Acronis was functioning correctly to allow for successful recoveries
reduced barriers of access to existing institutional knowledge by driving the development of internal technical documentation such as how to configure a new client hosted infrastructure

provided daily in person and remote IT support (workstations/laptops/printers/mobile devices) for over 120 end users in a hybrid on-prem/Azure environment (supporting additional software such as Intuit QuickBooks, MiTek Structure, and Route4Me) and generated technical documentation and communications such how to respond to respond to a suspected phishing email
managed network infrastructure comprising of 30+ Aruba/Ubiquiti/Cisco switches and APs across physically separated sites (connected via VPN or WiFi Bridge), created the network topology document, performed troubleshooting of issues such as port VID mismatch and Windows Server 2019 HyperV NIC binding failure

I have a Proxmox homelab simulating a multi-site OpenLDAP SMB environment connected via VPNs built out of Docker containers.

FIRST NAME LAST NAME